I read about Framebridge in Hingham MA and it sounded perfect. The positive thing I would like to say the young man who helped me with my project and the young woman who assisted me my next two visits were lovely, helpful and professional. The manager Russell who could not be bothered to come out of the back to meet with me, not so much. I went on 12/10 and was told it would be 2-4 weeks for delivery because of Christmas. I understood I had waited till too late. It was a gift going to my son and did. When it didn’t arrive I visited the store and was told it would be arriving 1/21. They apologized and said they just has so many more orders than expected. Guess what? Still never arrived. Now I’m nervous, the item being framed was not expensive but very sentimental and I was worried they lost it. (One reason to use your local framers). I was unaware your item goes to Kentucky. I tried contacting customer service online and got no response. On the third day I went to the store again on 1/27 to be told it still had not been started. I asked for a refund and my item to be returned. There return came today 1/31. I haven’t checked my card yet. After this experience I read the reviews. Lesson learned. It seems this has worked for some but not many. There are also reviews from employees at their factory. Good luck if you choose to use them.
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