Review Time
Multiple issues with my first order. My art was hung upside down, chipped frames (because they are cheap and chip when the wind blows), crappy hardware that ruins your walls, and they use some kind of plastic instead of glass. Looks visibly cheap like Ikea quality. And completely distorts reflections which makes it look even cheaper. I hung one of my pieces next to a window and had to take it down because of how distorted the plastic looks. Looks better in a room with zero natural light. I am sure after 1 move with these they’ll be trashed. Paid almost $800 for Amazon quality. Insane.
Multiple issues with my first order. My art was hung upside down, chipped frames (because they are cheap and chip when the wind blows), crappy hardware that ruins your walls, and they use some kind of plastic instead of glass. Looks visibly cheap like Ikea quality. And completely distorts reflections which makes it look even cheaper. I hung one of my pieces next to a window and had to take it down because of how distorted the plastic looks. Looks better in a room with zero natural light. I am sure after 1 move with these they’ll be trashed. Paid almost $800 for Amazon quality. Insane.
I've used Framebridge a few times now, and the results have been fantastic; easy to use, customizable, great quality and all. What brings me here is my most recent experience: I mistakenly uploaded the wrong photo to my frame. They sent me a second frame with the right photo free of charge and told me to keep the original as a gift. That's the kind of stuff that makes a lifelong customer.
I love Framebridge! I am a super fan and have recommended this company to all of my friends. They are so affordable, picking out a frame is easy, and the quality is good! If you've ever been to an in-person frame store, you know what an expensive nightmare it is. I am so glad Framebridge exists.
Horrible experience. Spent almost $700 on three pieces, one came back not the way it was ordered. It was sent back and its still waiting to be addressed. Not sure why no one cares and I have no timeframe as of yet. What a way to waste $ and give a gift thats not finalized. GO ELSEWHERE!!!
I trusted Framebridge with a valuable art piece, and they lost it. The experience has been extremely upsetting and disappointing. Beyond the sentimental and financial value of the piece, the lack of accountability and resolution has made this even worse. Customers should know that Framebridge's handling and tracking process is unreliable, and if you send them something valuable, you risk losing it permanently. I would never use their service again and strongly recommend others think twice before sending them anything irreplaceable. Despicable.
I would rate a ‘ZERO’ if possible. First of all the mat choices are only an ‘option’. The framer will ultimately pick what ‘ they think’ looks best…. ???…. Well then why am I ordering a ‘CUSTOM’ frame? Secondly, there are different mat colors to choose from, you just don’t have access to them as a customer but once they screw up and you call them out they are quick to let you know there are other mat colors and they will send you a copy of the color palette. HOW BASS ACKWARDS IS THIS?DO NOT ORDER THE BRASS FRAME!!!!! You cannot SEE the writing, pointless. I’ve ordered a dozen times from Keepsakee and wish like heck I would have stayed with them. The people at Framebridge are extremely nice but very puppeteer and their sponsors problems are never solved, They’re just postponed.I asked for some credit because of number one the frame brass piece I had to have replaced and that was two trips back-and-forth to the trophy store, which is 60 miles round-trip each way plus the cost was $35. They gave me nine dollars and one penny credit. They just refunded the brass plate which they should’ve because it’s a piece of junk. DO NOT, DO NOT, DO NOT use this company; poor quality, poor workmanship, poor organization. A lot of headaches come with ordering from this company.
I would rate a ‘ZERO’ if possible. First of all the mat choices are only an ‘option’. The framer will ultimately pick what ‘ they think’ looks best…. ???…. Well then why am I ordering a ‘CUSTOM’ frame? Secondly, there are different mat colors to choose from, you just don’t have access to them as a customer but once they screw up and you call them out they are quick to let you know there are other mat colors and they will send you a copy of the color palette. HOW BASS ACKWARDS IS THIS?DO NOT ORDER THE BRASS FRAME!!!!! You cannot SEE the writing, pointless. I’ve ordered a dozen times from Keepsakee and wish like heck I would have stayed with them. The people at Framebridge are extremely nice but very puppeteer and their sponsors problems are never solved, They’re just postponed.I asked for some credit because of number one the frame brass piece I had to have replaced and that was two trips back-and-forth to the trophy store, which is 60 miles round-trip each way plus the cost was $35. They gave me nine dollars and one penny credit. They just refunded the brass plate which they should’ve because it’s a piece of junk. DO NOT, DO NOT, DO NOT use this company; poor quality, poor workmanship, poor organization. A lot of headaches come with ordering from this company.
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