I'm so disappointed that I used Framebridge instead of a local framing company. I've gone back and forth with them several times for different issues, and the process wasn't nearly as straightforward as they advertise. I was creating a Christmas gift for my fiance, and their customer service team knew we were exchanging gifts on 12/22 because we're flying to each of our hometowns starting on the 23rd. I checked in with them today since I hadn't heard anything in a week, and they let me know the delivery was scheduled for the 23rd and said they couldn't rush the shipping. I'm giving two stars instead of one because most of their customer service team is friendly and some were apologetic, but it doesn't change the fact that Christmas is now postponed to January. Even worse is that my fiance has scheduled emails notifying me of my gifts, so he has no choice but to give me my gifts before Xmas and I'm giving mine in January (awkward). I won't use Framebridge in the future because it's too risky when framing something for a specific date. Had I used a local framing company, I simply could have picked up the finished product.
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