I guess my experience is consistent with some of the other reviews. I ordered a frame on January 8th, 2019 and it is now February 13th, 2019 and I have still not received the product nor has customer service made any attempt to remedy the situation. I've spoken twice with customer service and the first time the rep told me there was some delay, they're sorry, and it should ship in a couple days. I hadn't heard anything in a week so I decided to check in again. Same message this time, it is finishing production and should ship out in a couple days. What's going on? Customer rep can't give me a straight answer.
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