Unbelievable how our experience has turned out. We visited the Brooklyn location to frame a limited edition print. I highlighted the importance of the print and expressed concerns that it might be damaged during shipping, and they assured me that this would not be an issue as 'this is what we do.'Received the piece and the art was DAMAGED. The print was TORN. (The frame was also dinged up, but a small issue compared to the damaged artwork).Customer service was empathetic and quick to respond. They offered to replace the artwork by purchasing a the same print (different number) on eBay and reframe for free. Cool. We receive frame number two, art is fine, but there's a giant gap between the art and the frame.I am upset. Yet customer service assures me this must have occurred during shipping. Send it back and we'll fix it.So today I receive the third one. The art is pushed and dented in, and you can see the staples and GIANT gaps between the art and the frame. Like, what????????How does this pass your quality control. If you have an issue with shipping FIX HOW YOU SHIP.NEVER will I use Framebridge. I have wasted so much time with them. I should have just gone to Michael's. It's not worth the $100 savings just to be disappointed again and again.
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