Their customer service was very helpful, however, that doesn't matter when the folks doing the framing have no clue what they are doing. 1. My original oil painting got damaged, (they claim done by while in transit- apparently a spear gun when straight into the box?) 2. They GLUED the mat to the painting so I cannot get the mat away from the painting in the future without further damaging the painting. 3. They also glue another foam board to the back of the painting making it even hard to attempt a repair of the original issue 4.they told me they would attempt a repair and didn't even bother (probably for the best). 5. Lastly, they put a plastic on top of it once framed. I have never heard of an oil painting being enclosed by glass or plastic. It is clear to me that they have no idea what they are doing. 6. The frame is flimsy and after all the damage caused, I was very very upset with the end results. Even if there was no damage, the product is very cheap and not worth what they are charging. This company should not advertise being expert in any type of art when that clearly is not the case. This service is for cheap prints that can be replaced.
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