I had very high hopes for using Framebridge for my artwork- my original delivery date was to be Nov 8/21. However, after placing my order , I received a follow-up that showed an image of how my artwork was going to look once framed. I noticed that not only was the mat color not what I had ordered but the area around the mat was also incorrect ( I had a notation on my order which was not followed and they acknowledge as much) . I called and the customer service reps made all the changes and then said I would have a new delivery date of Nov 11. There was no mention that ship dates were not relevant, so I took the customer agent at her word. When I called back a week later to see if my order was in fact being shipped, they informed me that the framing of my artwork had only just begun and that I would not have a ship date until Nov 30th! I was also told that it wasn’t even a guarantee . In fact, they would be unable to guarantee any ship date at all.I was put off by, Joshua's lack of empathy for the dilemma I had been put in ( this was a wedding gift and my deadline was the weekend of the 13th which of course was missed.At this point I feel stuck - I’d like to cancel the order but worry they may lose my artwork like so many others have experienced here. I wish I’d checked them out before I ordered frankly.I’ll just have to wait and see how they turn up or if they turn up at a reasonable timeframe.
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