This company has very poor procedures in place. I found this out the hard way when I sent some original art to them for framing. Many weeks passed and I received nothing and heard nothing from them. I then contacted them to ask about my piece and they told me they had had a large volume of orders but were working on it. Another month passed and still no framed art. I contacted them again and this time, after some back and forth, they admit they have LOST the original art. I am guessing the art had already been lost the first time I asked about it but they just strung me along. They did offer to frame a scan of the artwork which they had from when I was looking at frames initially but that is no substitute. Also they told me I was entitled to $300 because they lost my art. Yet weeks have passed and I am still waiting for that check. Given their massive screw up I would think they would be attentive to fixing the situation as best they could. No, not this company. Avoid and certainly don't send them anything you care about. Truly a disaster.
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