I’ve placed three orders from Framebridge so far. The first one came in multiple deliveries, there were two duplicate framed photos in my gallery wall order, and I ended up with two extra framed pictures (one that I didn’t even order!).... I also received the wrong template tonhang the gallery wall and no hardware which had been promised. It took me over a month to get everything sorted out! The second order was a gift, and the recipients didn’t report back any issues, though after tonight, I’ll be calling and asking them for a full report. 🙄The third is outright embarrassing - for me as a gift giver and for Framebridge, which SHOULD correct the issue and give me a refund. We’ll see what they do. I sent my brother’s family a framed photo with a caption from a family vacation, and because it was a surprise, I was mortified when his wife texted me a picture of a framed feminist piece of art with an awkward question about if I had sent them that package! Are you kidding me? I’ve never seen that picture in my life and it’s a stark contrast to what I thoughtfully planned, created, and paid for! I was hoping my first, month-long debacle was a fluke and that I might actually be able to recommend this company in the future, but now I’m advising people steer clear of this dumpster fire of a company. How can you mess up a customized order that you accept money for? 😡
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