Framebridge built a successful brand on quality work, quick turn around and stellar customer service. I shopped with them because I loved the work they produced and I'm a sucker for a plucky entrepreneur start-up story. Alas, in just two years, the business model has apparently crumbled. I placed an order on Dec. 9 for a holiday gift. It is now Dec. 28 and have yet to receive a shipping date for delivery, despite repeated emails, calls and even a tweet to the company and its founder/CEO on Twitter.In an email sent to confirm the order on Dec. 9, it stated an order timeframe "is complete in 3-5 days." It's now Dec. 28 and I'm still waiting. In contrast, on Dec. 15, 2016, I placed an order for two larger framed photos and had a shipment email sent on Dec. 17.In 2016, the price for two framed 11.5" x 11.25" photos was $78. In 2018, the price for one 9.5" x 8.09" is $79. That's a rather sizable price jump.In response to my first customer service inquiry, they took $15 off my order. But what good is a discount if they can't produce what you purchased?Clearly, this company can't keep up with customer orders. But instead of being honest about a reasonable timeframe, I was continuously misled about when my order would be ready, was being inspected and shipped.The CEO's response to me on Twitter was: "We prioritized gift orders for holiday delivery and that means your order took longer than usual...we'll be much clearer in the future."I'll be much clearer in the present. You've lost me as a customer. If you need work done on time and expect honest interactions with customer service reps, sadly, you will need to shop elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
You can Framebridge just about anything—and we have. A million custom framed pieces and counting.