Should be no stars..On no account use this company the windows in the house had stated to fade in patches probably as when it was first done to a very poor standard they had to come back but instead of reapplying it all they just patched it up.First contacted Nicola in September 2024 sent photos and was assured we would be contacted for a repair., this went on without an appointment or contact unless it was initiated by me until March 2025 I had to resend the photos and was told an appointment would be forthcoming in the next 3-4 weeks again no contact received. April heard from Craig Nicola was on holiday for a Month but after asking all the same questions was told they would be here in June, 19th of June was promised they didn't turn up and no contact made, 26th June was promised after me asking where they had been email to say they would be here 27th June as the job they were on had run over again they did not show up and no contact made.Yet another Craig apparently the last one and Nicola had both left the company. chased and chased several times a week as he too had said they would be out and were very busy and would give me a date soon.Final email sent 15th August by me threatening legal action to be told that that he had spoke to the boss Richard and they do not consider this is covered by the guarantee despite it being due to poor workmanship in the first place.So in essence 3 different people had said it would be repaired on 3 separate occasions.These conversations went on for just under a year with me the only one chasing mostly ignored.Don't waste your money find someone who will do the job properly first time around and honour your guarantee.UPDATED RESPONSEAs I cannot respond to the message from Richard I will update here. You have given no advice or recommendation's in fact this is the first contact from you personally!The issue as stated was when the job was initially completed you had to come back and redo as it was not completed to a very high standard and was patchy instead or it being redone it was just patched which has now resulted in it fading badly in patches if it was just general fading then that would be accepted as wear and tear.Second issue is on 3 occasions 3 people have said it will be resolved for which I have an email thread to prove this includes 3 appointments made and not kept. We would have welcomed a visit to discuss further which is the least we expected.Poor communication surely it is not normal for this to take 11 months to finally be told there is nothing to be done?Please do not say this is unfounded as I do have the proof in email form of all the conversations from September 2024
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