Review Time
DO NOT USE!
Had my doors and gutters done in January, which after i noticed they never replaced any of the silicone just sprayed straight over it so it started peeling and cracking which to be fair to them they apologised and sent some guys out again and sorted it or so I thought, these guys decided to touch up the paint and hardly masked anything causing overspray on most of the walls which i just couldn’t be bothered to deal with so didn’t inform them and just left it thinking at least it’s all done and moved on.
Then in July the doors started showing the original white colour through where the seal strips are around the doors so I contacted them and spoke to Craig who apologised and said it was quite normal due to weather causing them to expand and contract etc and will get it sorted so was booked in for September. The date came and went and nobody showed up, emailed and called a few times to finally get a reply saying sorry wasn’t booked in or something so rescheduled for October. Low and behold again nobody showed up. Contacted them a few times again and was told sorry that Craig is no longer with them and was messing the jobs up so will now sort it and to email them the pictures and the guarantee again. After resending them the info no reply from anyone after sending follow up emails every day and then after a week and a half the owner another Craig apparently replied and once again asked me to send the guarantee and the work which i did on 29/10/25 and since then not had one reply at all after sending multiple follow up emails and calling them a hundred times and just getting completely ignored. The guarantee isn’t worth the paper it’s written on! Absolute cowboys and just aren’t trustworthy or a professional company at all. Save your money and please use someone more reputable!
DO NOT USE!Had my doors and gutters done in January, which after i noticed they never replaced any of the silicone just sprayed straight over it so it started peeling and cracking which to be fair to them they apologised and sent some guys out again and sorted it or so I thought, these guys decided to touch up the paint and hardly masked anything causing overspray on most of the walls which i just couldn’t be bothered to deal with so didn’t inform them and just left it thinking at least it’s all done and moved on. Then in July the doors started showing the original white colour through where the seal strips are around the doors so I contacted them and spoke to Craig who apologised and said it was quite normal due to weather causing them to expand and contract etc and will get it sorted so was booked in for September. The date came and went and nobody showed up, emailed and called a few times to finally get a reply saying sorry wasn’t booked in or something so rescheduled for October. Low and behold again nobody showed up. Contacted them a few times again and was told sorry that Craig is no longer with them and was messing the jobs up so will now sort it and to email them the pictures and the guarantee again. After resending them the info no reply from anyone after sending follow up emails every day and then after a week and a half the owner another Craig apparently replied and once again asked me to send the guarantee and the work which i did on 29/10/25 and since then not had one reply at all after sending multiple follow up emails and calling them a hundred times and just getting completely ignored. The guarantee isn’t worth the paper it’s written on! Absolute cowboys and just aren’t trustworthy or a professional company at all. Save your money and please use someone more reputable!
Been trying to get my windows fixed for 5 years now do not go near this company im being ignored all together now to the point i need to take legal action . All the paints faded and falling off mastic falling off of the mastic they went over the top of spray painted over door handles instead of replacing them . The state my house has been left in is nothing short of a riot. I have tried to contact the owner via fb ignored. Linked in ignored. There customer care email ignored... dont be fooled with the garentee its not honoured or worth the paper its written on. Shame i cant put pictures on this review tbh
turned up two hours late and when arrived rushed round and were spraying within an hour which just didn't sit right with me, and i was correct, paint just slapped on, no prep no cleaning, over spray everywhere, poor masking, painted straight over the rubber seals on the windows. when questioned the two men spraying spat the dummy and walked off the job leaving me with one window half brown and half grey and the bay window looking awful. yet to hear anything back from the company as to how they propose to fix their mess. poor communication, poor work ethics, poor quality finishes and not doing anything remotely close to the process detailed on their site..... award winning???? hmmmm not sure about that.
The company said that I would receive a 10 year guarantee with the spraying of the windows. I am still waiting for my receipt for payment, never mind the 10 guarantee!!!! I asked for the receipt and guarantee several times, but have given it up as a bad job! He was quick enough to ask for the payment once work was complete! I will not be using them again, that is for sure.
Should be no stars..On no account use this company the windows in the house had stated to fade in patches probably as when it was first done to a very poor standard they had to come back but instead of reapplying it all they just patched it up.First contacted Nicola in September 2024 sent photos and was assured we would be contacted for a repair., this went on without an appointment or contact unless it was initiated by me until March 2025 I had to resend the photos and was told an appointment would be forthcoming in the next 3-4 weeks again no contact received. April heard from Craig Nicola was on holiday for a Month but after asking all the same questions was told they would be here in June, 19th of June was promised they didn't turn up and no contact made, 26th June was promised after me asking where they had been email to say they would be here 27th June as the job they were on had run over again they did not show up and no contact made.Yet another Craig apparently the last one and Nicola had both left the company. chased and chased several times a week as he too had said they would be out and were very busy and would give me a date soon.Final email sent 15th August by me threatening legal action to be told that that he had spoke to the boss Richard and they do not consider this is covered by the guarantee despite it being due to poor workmanship in the first place.So in essence 3 different people had said it would be repaired on 3 separate occasions.These conversations went on for just under a year with me the only one chasing mostly ignored.Don't waste your money find someone who will do the job properly first time around and honour your guarantee.UPDATED RESPONSEAs I cannot respond to the message from Richard I will update here. You have given no advice or recommendation's in fact this is the first contact from you personally!The issue as stated was when the job was initially completed you had to come back and redo as it was not completed to a very high standard and was patchy instead or it being redone it was just patched which has now resulted in it fading badly in patches if it was just general fading then that would be accepted as wear and tear.Second issue is on 3 occasions 3 people have said it will be resolved for which I have an email thread to prove this includes 3 appointments made and not kept. We would have welcomed a visit to discuss further which is the least we expected.Poor communication surely it is not normal for this to take 11 months to finally be told there is nothing to be done?Please do not say this is unfounded as I do have the proof in email form of all the conversations from September 2024
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We spray windows, doors, Garage doors, conservatory, Fascias, soffits, gutters, and commercial buildings. All our work comes with a 10 year approved guarantee.
We can help update, modernise, or personalise your home with a vast choice of colours to choose from, so don’t waste money on replacements – choose Framespray uk “we’ve got you covered”.
From start to finish Framespray uk provides a professional service using industry-leading paints.See more
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