Biggest problem is they do not respond at all when you send an email about a problem. I bought previously and had no issues but when there is one, they ignore you. I ordered a rack of short ribs for about $50. Short Ribs have an inch to an 1 1/2 above the bone. Back Ribs have very little meat above the bone and is much less expensive. I got 4 ribs with 1/4" of meat above the bone. It was worth no more than $30.
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