Review Time
I’m sharing my experience so others can make an informed decision before ordering.
I placed an order from Frankie’s Free Range Meat that included:
• 1/4 Beef Share
• Ribeye steaks
• Promotional items (eggs, etc.)
Order total after discount: $935.13, plus an additional $161.50 invoice the merchant later requested, which I paid separately.
After more than 10 days, the merchant contacted me saying I hadn’t paid enough and asked for additional payment. I paid the invoice in good faith.
However, I only ever received the free gift items (eggs). The beef share and steaks — the main portion of the order valued at roughly $800–$900 — were never delivered.
FedEx tracking number provided by the merchant:
397639074113
This tracking shows:
• Only small packages (~10–15 lbs each) delivered.
• Total delivered weight around 25 lbs.
• Remaining shipments never moved beyond label creation.
A quarter beef share alone should weigh close to 100 pounds, so the shipment weights do not match the order contents.
Despite multiple attempts to resolve the situation, the issue was never properly corrected.
I recommend future buyers:
• Verify shipping timelines carefully
• Document all communications
• Be cautious with large bulk orders
I hope my experience helps others avoid similar problems.
Their shipping was fine. Everything came in a styrofoam cooler with dry ice. But, I ordered a few sourdough items (apple pie, glazed donuts) with NO baking instructions. I emailed them… SEVERAL TIMES… and never got a response. HORRIBLE customer service.
I made an order today, received a confirmation, and then later this evening received a cancellation notice. I logged into my account to see if there was an explanation, but the reason was listed as “other.” I did not receive any explanation about why my order was cancelled and, as of now, did not get a response to my email query about this issue. Based on other reviews, I likely will not get a response. Years ago, I placed several orders with this business with no problems. Judging by the other reviews, my new experience is a common one. It’s sad to see this business not following through with orders and not communicating with its would-be customers. I will not attempt to place another order. I gave two stars because my bank account does show that I did receive the refund.
Placed an order for the first time, got a confirmation email and charge appeared on my credit card, less than 24 hrs later I got an email from them stating ORDER CANCELLED!!! No explanation whatsoever. Tried emailing them asking about my payment, 3 days later no response! I would BEWARE!
I’m sharing my experience so others can make an informed decision before ordering.I placed an order from Frankie’s Free Range Meat that included: • 1/4 Beef Share • Ribeye steaks • Promotional items (eggs, etc.)Order total after discount: $935.13, plus an additional $161.50 invoice the merchant later requested, which I paid separately.After more than 10 days, the merchant contacted me saying I hadn’t paid enough and asked for additional payment. I paid the invoice in good faith.However, I only ever received the free gift items (eggs). The beef share and steaks — the main portion of the order valued at roughly $800–$900 — were never delivered.FedEx tracking number provided by the merchant:397639074113This tracking shows: • Only small packages (~10–15 lbs each) delivered. • Total delivered weight around 25 lbs. • Remaining shipments never moved beyond label creation.A quarter beef share alone should weigh close to 100 pounds, so the shipment weights do not match the order contents.Despite multiple attempts to resolve the situation, the issue was never properly corrected.I recommend future buyers: • Verify shipping timelines carefully • Document all communications • Be cautious with large bulk ordersI hope my experience helps others avoid similar problems.
Biggest problem is they do not respond at all when you send an email about a problem. I bought previously and had no issues but when there is one, they ignore you. I ordered a rack of short ribs for about $50. Short Ribs have an inch to an 1 1/2 above the bone. Back Ribs have very little meat above the bone and is much less expensive. I got 4 ribs with 1/4" of meat above the bone. It was worth no more than $30.
Not sure what to say but I ordered 4 grass fed beef filets 8oz each along with 2-4oz tins of salmon roe. The salmon roe was just perfect and a good price. The 1st filet was virtually inedible, very tough and chewy. At $36 a pound it was a complete disappointment...it should have never been shipped. Not sure about the other 3 yet. I have pictures but don't see a way to include them. Not sure I'd order again given that this piece of meat was obviously destined for grinding into hamburger.
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