I strongly advise against using this service. Our rescue dog went to the vet due to excessive thirst, which she has had since we adopted her 2.5 years ago. Recently, however, her thirst has intensified, prompting a vet visit. After a full blood test that returned normal results, the next steps involved a stomach scan and a urine sample. When I initiated the claim, I received a call questioning why I waited so long to have her checked, despite explaining that her thirst had significantly increased recently. I mentioned possible anxiety from moving homes or a potential medical issue. However, I later got an email stating that my claim was denied because I suggested it could be behavioral, even though the vet has not reached a conclusion and intends to investigate further. My advice is to document everything via email and avoid phone conversations, as they seem to use any information against you to deny claims. I promptly canceled both my policies with them.
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