Review Time
I strongly advise against using this service. Our rescue dog went to the vet due to excessive thirst, which she has had since we adopted her 2.5 years ago. Recently, however, her thirst has intensified, prompting a vet visit. After a full blood test that returned normal results, the next steps involved a stomach scan and a urine sample. When I initiated the claim, I received a call questioning why I waited so long to have her checked, despite explaining that her thirst had significantly increased recently. I mentioned possible anxiety from moving homes or a potential medical issue. However, I later got an email stating that my claim was denied because I suggested it could be behavioral, even though the vet has not reached a conclusion and intends to investigate further. My advice is to document everything via email and avoid phone conversations, as they seem to use any information against you to deny claims. I promptly canceled both my policies with them.
The team has been exceptional; I appreciate their persistence in following up on my claim, especially when the veterinary office was slow to respond. The entire process was seamless, and they took care of all the difficult parts for me. Thank you to the team!
The team has been fantastic, and I commend their dedication in managing my claim, especially when the veterinary clinic was unresponsive for a while. The process was incredibly simple, as they took care of all the challenging tasks—thank you!
I haven't needed to file a claim yet, so I can't speak to that process. However, I recently found a better price with multiple discounts elsewhere and decided to switch providers. I requested to cancel my policy at the month's end, but I made an error with the dates. The team was very helpful in ensuring my pet had coverage for an additional 10 days. I'm truly thankful for their commitment to my pet's well-being, even as I transitioned to a different provider. Though they may not be the cheapest option, they clearly prioritize pets over profits, and for that, I'm grateful.
I set this insurance up a year ago, switching from another provider because we were paying more for pet insurance than our life insurance. I signed up in good faith, believing their claims of honesty and prioritizing pets. Unfortunately, I was mistaken. They made medication an optional extra without informing me, which shocked our vets. When my pet developed a tumor, they denied coverage for a life-saving drug. Additionally, every claim related to his illness was only partially paid. The final blow came with his passing: despite their website saying death was covered, they stated it wasn't in the contract. Due to their misleading promises, we face a much tougher holiday season without him. I advise you to seek another provider.
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