frankporter.com

4.7
4.7 Based on 160 reviews

Airbnb management services company in Dubai...

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Mandy
Unreliable Service & Misleading Listing

I booked this apartment specifically because it advertised "free parking," which was essential for my business trip. Unfortunately, not once during my entire stay was I able to use the parking due to a non-functional access card. Despite repeated messages, calls, and time wasted dealing with reception and the host, the issue was never resolved.What’s worse, the host kept shifting responsibility between reception, building management, and technical issues, providing contradictory explanations. I was first told it was a barrier problem, then later that the access card was damaged—something the security manager had clearly stated from the beginning. When I requested a meeting with the host’s agent and security to resolve the issue, the host cancelled the meeting last minute without informing me.This lack of transparency and poor coordination was frustrating and completely unprofessional. I lost valuable time every day trying to find parking on the street in a busy area—something I should never have had to do given the listing’s promise.If parking is important to you, I recommend avoiding this listing. The host is unresponsive, unaccountable, and clearly unprepared to handle basic logistics that affect guest comfort.

1
Date of experience: Jul 21, 2025

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