I am at a loss of FRA’s ability to spoil almost every flight I take - arriving or departing. Let me start with the security checks - one of the most aggressive, unfriendly, openly discriminating staff. I just can’t believe how in this day and age the Fraport company and their staff get away with such blatant behavior. They shout at you, they look at you as if you are a criminal. And on top that of it every passenger pays 14 € security charge: Fraport can look at AMS, CPH, ARN or CDG or any other airport apart from LHR for inspiration how to deploy customer friendly approach to security lanes. Total disgrace, despite having latest scanners installed.
Arrivals T1 : every time the plane arrives on remote stand there is either no bus or no stairs ready… just a disaster if you are a connecting passenger, often 20 + min wait till disembark.
Baggage reclaim: complete disaster: more often than not the waiting time is 30+ min. I just can’t understand how Fraport can’t get this right.
Also toilets are stinky and dirty, yet Fraport charges some of the highest passenger fees. I would avoid this airport if I could but it is a total monopoly so there is no alternative.
OVERALL a huge embarrassment for Germany, Hesse and Frankfurt. Shame, shame, shame.
The shareholders of Fraport - the City of Frankfurt and the State of Hesse should take action as this airport is actually their face, first impression of millions of passengers.
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