Customer service non existent - cleared count but still took direct debit- asked for refund as account was nearly £100 in credit - wanted my bank details in an online chat before would process anything - said they’ve processed it but 3 weeks later no refund and emails are virtually ignored - once get refund I will be closing account and never using again on principal - like many others I wouldn’t rate this one star and so so disappointed after being a loyal customer for years
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