ABSOLUTELY APPALLED. We will never step foot in these premises ever again.David Wishart, the owner, spoke to my partner (Ruth) in a totally unacceptable manner.He gave her a ‘dressing down’ for all to hear. This took place outside the public entrance and he left her (in her own words) feeling ‘sick to the stomach’. Here is the background to this situation and why Mr Wishart may feel he was entitled to humiliate Ruth. Ruth and I both purchased brand new MG HS Exclusives (automatics with adaptive cruise control) two years ago. Both cars came with a 7 year warranty. Ruth has driven her car on short journeys only and had never tried to use the adaptive cruise control on her car until very recently. I had used the adaptive cruise control on my car on many occasions as I do a lot of motorway driving. So one day we decided to take Ruth’s car on a long journey and whilst on the motorway I tried to operate the adaptive control but was unable to do so. The control unit looked different from the one on my MG HS so I was puzzled to say the least. Believing it was a faulty unit we booked it into Frasers at Falkirk, under the warranty, feeling confident they would rectify the problem. We attended the premises on Monday 13/2/22 where it subsequently transpired that the wrong control unit had obviously been fitted to Ruth’s car at the time of manufacture. Basically her car had been fitted with the cruise control for a ‘manual’ MG HS as opposed to the adaptive control unit for an automatic. The most puzzling aspect of this visit was that the ‘technician’ at Fraser’s initially had no idea the wrong control unit had been fitted. He decided that he would take us out for a test drive and demonstrate how to operate the ‘adaptive’ function of the cruise control and explain what we were doing wrong. Whilst driving Ruth’s car he tried to operate the adaptive control by pressing the arrow keys on the steering wheel. This made absolutely no sense and was totally at variance with the guidance in the operating manual. I tried to explain the correct operation but he was having none of it. He eventually said there must be a fault and drove us back to Frasers. He then obtained the support of another member of staff who examined Ruth’s car and stated that it was an older model that did not have the adaptive cruise control feature. This was absolute nonsense. Both failed to identify the fact that the wrong unit had obviously been fitted at the time of manufacture. I had never seen the interior of a manual MG HS so I examined the interior of one on the premises. It became immediately apparent to us both that a manual control unit had been incorrectly installed to Ruth’s automatic. Having pointed this out to them the sequence of events that followed baffled us to say the least and I honestly felt as if we had entered The ‘Twilight Zone’. David Wishart (the owner of Frasers) appears on the scene. From the outset he was arrogant and very confrontational. He stated that anyone could go on Ebay to purchase the part and fit it to Ruth’s car. He basically implied that at some time the original unit must have been broken off and replaced with an incorrect unit. He further stated that, at some time, the wrong part had been fitted to the car so he was not obligated to deal with it as a warranty issue. He went on to explain that he could only deal with it as a warranty issue if the part was faulty. He further said that we had to go back to the dealership in Newcastle, where we had purchased the car and resolve the issue with them. He then went on to say that, for all he knew, the dealership at Newcastle may have broken the original control unit whilst preparing it for delivery and replaced it with the wrong one. What really puzzled me is that modern cars now have computers fitted and they must be able to carry out all sorts of diagnostic tests. Surely Mr Wishart could have invoked some sort of diagnostic investigation to establish exactly when the incorrect control unit had been fitted? I have no doubt this will confirm the unit was fitted incorrectly at the time of manufacture. Also, the only Servicing Centre that the car has ever been to for a service is Frasers Cars in Falkirk!UPDATE: Later attended Macklin Motors MG Dealer in Edinburgh. They carried out a swift investigation and identified that the wrong cruise control unit had been fitted at the time of manufacture. The unit has now been replaced under warranty and at all times we were treated with courtesy and respect.
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