I had a very disappointing experience with Frasers Plus after making a purchase at Sports Direct Watford.
I spent £104 in store and was clearly told by a member of staff that I would receive £20 credit within 24 hours. This was a key reason I went ahead with the purchase. However, it has now been over two weeks and the credit has still not been applied to my account.
This feels extremely misleading. If the offer is not going to be honoured as explained at the point of sale, then customers should not be given incorrect information just to encourage spending.
On top of that, there has been no communication or update, which makes the whole experience even more frustrating.
I would advise others to be very cautious with Frasers Plus promotions and not rely on what is promised in store without checking the terms in detail.
Very poor experience and not what I expected.
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