Had studio account for many years,then they transferred all accounts to Frazersplus. Never any proper explanation of how this system worked as they put you on a interest plan so much each month.I overpaid every month but the total was never reduced. My transferred balance from studio was £58.21,and I paid a total of £98.58 in just under 5 months,but my account was still saying I had to pay £10 something a month. ? You can only contact them by live chat (waste of time) or email response time weeks. Thier email replys are very confusing but hopefully I have now shut down my account,oh yes I can claim 0.29p overpayment. Rip off company
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