I have paid my minimum payment but it is not showing on my balance. I have tried for 6 days now and sent emails to Frasers Plus to no avail. The webchat is a joke and a total waste of time. They have abysmal customer support. I have reached out for 6 days and today I managed to get a response on the webchat. However, to my great disappointment, they still could not assist me but instead I was told they have escalated my query and I will receive an email. No time scale no thing. I said I’d like to make a complaint and again the same thing, I was told that my complaint has been raised and I will receive an email. I advised that I do not want my credit rating affected due to their delay. Again no positive response, I will have to wait for their email once they have located my payment. The agent Senamile was very unhelpful, showed no empathy and willingness to assist. I now want to settle my account and close my account. Thank you for your credit but no thanks because of your lack of customer service. My payment reference is SD7129 and I paid £306.49. I have a screenshot of my web chat and I am more than willing to share if it becomes necessary.
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