freakordrink.com

Fairly certain they didn’t dispatch my…

Fairly certain they didn’t dispatch my game. I first ordered on the 14th December hoping to receive for Christmas. It was ‘dispatched’ on the 16th.I contacted them on the 19th when tracking hadn’t changed at all (it said “we’re expecting it”). I voiced my concerns about it not arriving in time for Christmas and they replied on the 20th reassuring me it would arrive. I followed up on the 23rd saying it clearly wasn’t going to arrive (tracking still said the same) and asked for a refund. The reply ignored my request and told me there must have been a barcode issue as my item hadn’t been scanned since leaving their fulfilment centre (would this not have been the case days before?) and my order would be reprocessed immediately. They claimed my original tracking was still applicable to this new shipment.I contacted them again on the 6th January after the Holiday period as the tracking still hadn’t updated. They told me the same thing again, barcode issue, order would be re-processed and in a few days the tracking should be updated. I’ve now opened a case with PayPal as the tracking still says the same thing. I don’t think it ever even left their fulfilment centre as I’m fairly certain you can’t just re-use postage labels and it’s just felt like a stall for time. PayPal have said if I don’t get a response by the 31st they’ll intervene so I’m waiting for that. I’ve also had other packages dispatched from Canada that have arrived ages ago, so it clearly isn’t a delivery problem that’s somehow happened 3 times.Update 27/01/2025 -The tracking finally updated last Wednesday to say Royal Mail had received it and it was delivered last Thursday. The company then immediately updated the PayPal dispute I opened with the tracking information to have it closed. Pretty sure they didn’t dispatch until last Wednesday, over a month after I ordered, feels like too much of a coincidence to me.

Date of experience: Dec 16, 2024