I ordered a delivery as a present for my mum.
Told her to expect something.
I said, I'd like to cancel my subscription after this delivery.
They just read "cancel account".
Here's my email verbatim:
"As it is too soon. I would like to close my account on the 22nd of December. If that is the correct way to cancel my following delivery."
Not current delivery, which was due on the 19th.
I didn't waste any money. But their customer service team didn't bother to read my email.
So, time wasted ordering, emailing to understand cancellation, reading FAQs. No time spent reading my actual emails.
I reached back out:
Boilerplate reply not reading what I'd actually written:
"You asked to cancel and it was within the 48 hour window".
No, I'd asked to cancel on the 22nd, when the delivery was due on the 19th.
No apologies, no - we'll send flowers out. Terrible customer service.
And I'm sure I'll get a reply "we want to make this right" etc., well you didn't when it mattered.
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I deliver fresh, seasonal flowers, weekly to your door ready for you to cut and plonk straight in a vase, with tips on how best to arrange them.
