I wished I had seen these reviews before I booked my holiday with hays travel in Basingstoke.. my tickets for my irtenary cane just few days before leaving. My tickets to pisa cathedral was promised to come to my phone 24 hours before viewing which seemed strange to me. This did not happen and on calling hays from there they were looking into it. Got all emails from hays and Fred holidays they are looking into this matter and apologies. I had to purchase my tickets on my credit card again.On arriving back I lodged a complaint whereby hays manager said they will never use Fred holidays again. How stupid was I as to believe this.As they have been using them even after so many complaints.I paid them 80 pounds for my 2 ti kets for pisa cathedral and they are going to refund me 55 pounds.Just wait ✋️ it has been 10 weeks I am still waiting for refund. It is a joke.Please use trailfinder as your holiday as it would be cheaper and amazing holiday. You won't be conned. I will stick to TRAILFINDER for mu future holiday.
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