Review Time
After dealing with Fred. Olsen’s refusal to honour what we were told at booking — and their total lack of interest in reviewing recorded calls — it’s no surprise their reviews are overwhelmingly 1–2 stars
£1000 to add a baby to a 7 day holiday after advising at booking it would be no more than £300.
And now they don’t care about what they said. You can see from these reviews they don’t care about customer service once they have your money!
I would never use this company again and advise other to consider wisely
After dealing with Fred. Olsen’s refusal to honour what we were told at booking — and their total lack of interest in reviewing recorded calls — it’s no surprise their reviews are overwhelmingly 1–2 stars£1000 to add a baby to a 7 day holiday after advising at booking it would be no more than £300. And now they don’t care about what they said. You can see from these reviews they don’t care about customer service once they have your money! I would never use this company again and advise other to consider wisely
I wished I had seen these reviews before I booked my holiday with hays travel in Basingstoke.. my tickets for my irtenary cane just few days before leaving. My tickets to pisa cathedral was promised to come to my phone 24 hours before viewing which seemed strange to me. This did not happen and on calling hays from there they were looking into it. Got all emails from hays and Fred holidays they are looking into this matter and apologies. I had to purchase my tickets on my credit card again.On arriving back I lodged a complaint whereby hays manager said they will never use Fred holidays again. How stupid was I as to believe this.As they have been using them even after so many complaints.I paid them 80 pounds for my 2 ti kets for pisa cathedral and they are going to refund me 55 pounds.Just wait ✋️ it has been 10 weeks I am still waiting for refund. It is a joke.Please use trailfinder as your holiday as it would be cheaper and amazing holiday. You won't be conned. I will stick to TRAILFINDER for mu future holiday.
I am a travel agent and will NEVER BOOK my customers on a Fred Holiday again. It took 2 weeks for us just to get the confirmation email (tour operator confirmations are either instant or within a couple of hours of booking, 2 weeks is unbelievable!) My customer had a number of queries on their booking, getting information from their 'customer services' was like getting blood from a stone. I have spent weeks chasing up on things that were 'leave it with me and I'll get back to you', Never to be heard from again.I had to chase 4x for my customers tickets to be sent, when the came through there were parts missing. They leave in 5 days and I am STILL chasing for all the tickets. Never again! I have thrown their brochures in the bin so I never have to deal with this company again.
Fred’s recently provided us with one the most stressful holiday I’ve ever had.We arrived at our first hotel in Switzerland around 7pm after a flight and three trains rides to find that they had booked it for exactly a year in the future! It then turned out that they’d done the same thing with our third hotel!!As it was late we couldn’t call our travel agent, Hays, and it was thanks to the kindness of the hotel receptionist that we found accommodation for that first night. We then of course had to find last minute accommodation ourselves for the remaining five nights. Not what you want to be doing on what should’ve been a carefully planned holiday. Switzerland is not a cheap country to be doing this in either.They reimbursed us for the cost of the alternative accommodation we found but kept the money we had originally paid for the two hotels booked for 2026 thereby making very little difference to them cost wise. We haven’t received any letter of apology or any offer of compensation even though Hays chased them up on this. Having read many other bad reviews about this company I am astounded that they are still functioning and shocked that travel agencies are still trusting them.
Just returned from cruise to Norway on the Balmoral. Extortionate prices. Even with drinks package, we had to pay £3 for water, tea, coffee, and hot chocolate. WiFi was £63 per week. Also I was told to keep weight of each piece of luggage under 20kg. Fair enough I took a suitcase and an overnight bag. This was OK going, both were taken on board. However on return they would only take case off, so at 81 yrs old with mobility problems, I had to struggle off with the overnight bag. Can't fault the food and staff, but everything else was awful. In my opinion ship was too small to cater for amount of people. Had to struggle for seats in all of the lounges. During 4 days at sea, there was really nothing to do. Would never cruise with them again. It was so disappointing.
Fred Olsen is the Ryan Air of cruising with extortionate prices for what they see as extras. Water in cabin £3, WiFi £12 per day. NO complimentary drinks - water tea and coffee only things included. I don't drink so there 'drinks package' would be a waste, but never been on a cruise where you had to pay for juice! NO included excursions and they wanted to charge over £150 for a 'land/Sea' trip which I managed to arrange for under £50.I paid £1700 single supplement for a sea view cabin which had an external staircase right across the window! Fortunately the lovely guest services managed to move me, and they actually took photos when I pointed out how shabby the original cabin was.The entertainment was more AM Dram than Broadway and the only reason it's not a 1* review is that the actual ship and the crew were lovely. But very bad value for money and won't be travelling with Fred Olsen again.
To say this company is incompetent is an understatement. We booked a rail journey with them and it is the last time I will have anything to do with them. They failed to check our documents which proved to be full of quite serious errors and in rectifying their errors we incurred some expenses. Surprise, surprise, they refuse to reimburse us. Our correspondence with them has proved to contain errors (falsehoods!) which they haven’t acknowledged.
Thank you so much Julienne for your review.I have never booked a river cruise with Fred Holidays, I never got the opportunity. We are two mature, very experienced international travelers. Was looking forward to a river cruise with Pandaw. Decided to approach Fred Holidays to arrange a tailor made, to India and Bhutan, to include flights and extra nights in Darjeeling. I have emailed this company numerous times with our itinerary, phoned many times to be left hanging on, one time over 30 minutes. Much to our disappointment, never had any contact from them. After reading your experience I will not bother again. Julienne, you have just saved us £20,000. Thank you, happy travels in the future with a reliable company. Jan.
2 cruises in two months, 1st cruise satisfactory, 2nd one , discovered husband’s wallet with a substantial amount of money had disappeared from cabin. Every nook and cranny had been searched over and over again while we were packing to go home. Security were called in and after a 45 min search nothing was found. Actually needless to say no more cruises with them for us. Not with a thief on board.
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