Fred’s recently provided us with one the most stressful holiday I’ve ever had.We arrived at our first hotel in Switzerland around 7pm after a flight and three trains rides to find that they had booked it for exactly a year in the future! It then turned out that they’d done the same thing with our third hotel!!As it was late we couldn’t call our travel agent, Hays, and it was thanks to the kindness of the hotel receptionist that we found accommodation for that first night. We then of course had to find last minute accommodation ourselves for the remaining five nights. Not what you want to be doing on what should’ve been a carefully planned holiday. Switzerland is not a cheap country to be doing this in either.They reimbursed us for the cost of the alternative accommodation we found but kept the money we had originally paid for the two hotels booked for 2026 thereby making very little difference to them cost wise. We haven’t received any letter of apology or any offer of compensation even though Hays chased them up on this. Having read many other bad reviews about this company I am astounded that they are still functioning and shocked that travel agencies are still trusting them.
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