I am a travel agent and will NEVER BOOK my customers on a Fred Holiday again. It took 2 weeks for us just to get the confirmation email (tour operator confirmations are either instant or within a couple of hours of booking, 2 weeks is unbelievable!) My customer had a number of queries on their booking, getting information from their 'customer services' was like getting blood from a stone. I have spent weeks chasing up on things that were 'leave it with me and I'll get back to you', Never to be heard from again.I had to chase 4x for my customers tickets to be sent, when the came through there were parts missing. They leave in 5 days and I am STILL chasing for all the tickets. Never again! I have thrown their brochures in the bin so I never have to deal with this company again.
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