Fred holidays organised our holiday including a 7 night cruise with American Queen Steamboat company. We booked this once in a lifetime holiday in January 2020 but for obvious reasons it was postponed until April this year. Just after we booked, we had a bit of money left to us so we said we wanted to add one extra night to the beginning and end of our journey. They then decided to add £7,000 to the price, without consultation or explanation, which took the final cost to a massive £18,000! Like many people, we were desperate for a holiday after loosing two people who meant the world to us, we really needed a break. The holiday was horrendous from start to finish, with pre booked private cars to transport us to the various parts of the holiday, the food on board the ship was dreadful, the “entertainment” which was listed as Broadway worthy, was severely disappointing and no-where near what we were told to expect. We had two days of cancelled flights home, which resulted in my Husband not being given his passport back in the terrible confusion after the second cancellation, so we had to stay another week in a hotel, at our own cost. I have since priced the exact same holiday for July 2022 and guess what, the price was just a little over the price we were given in 2020! Even though I have given these figures to Fred Holidays, they have refused to justify the increase to us, saying we bought a package holiday, so we don’t get a breakdown. I thought a package holiday was organised completely and a set price given, not one where you can pick and choose where you stay and for how long? This company couldn’t organise their way out of a wet paper bag, never mind a bespoke holiday, which they say they’re experts at. We will never use this company again and I am telling everyone not to touch them with a barge pole. I have so far written to Rip-off-Britain at the BBC and am in the process of taking legal action.Fred.\Holidays, Fred.\River Cruises are part of the same Fred Olson group of companies. There is no facility I could find on Trust pilot to review Fred.\Holidays River Cruises. I presume you can all book the same holidays/cruises, as such my review of the company stands, we have still been ripped off by Fred Olson and been on the worst holiday ever, without the luxury we were promised and forced to pay an extra £7.000 for the privilege.I wonder why, if my review is the only one on trust pilot for Fred.\ they have got 3 stars, when I only gave them one and wouldn't have given them that one If I could get away with zero!
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