After dealing with Fred. Olsen’s refusal to honour what we were told at booking — and their total lack of interest in reviewing recorded calls — it’s no surprise their reviews are overwhelmingly 1–2 stars
£1000 to add a baby to a 7 day holiday after advising at booking it would be no more than £300.
And now they don’t care about what they said. You can see from these reviews they don’t care about customer service once they have your money!
I would never use this company again and advise other to consider wisely
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