Very Poor ExperienceI ordered a US size 9 shoe from Fred Martin’s website, but the delivery was late and they sent the wrong size (9.5 instead of 9). When I contacted support, they claimed size 9 does not exist, even though it showed in stock on their website when I ordered.It took over a week of back-and-forth on WhatsApp (their only contact method) just to arrange an exchange. After returning the shoes, the replacement shipment got stuck at customs and I was asked to pay an unexpected $42 fee. I have been contacting their support and no response. It’s been almost a month since I placed the order for a $200 pair of shoes, and I still haven’t received them and no accountability and Extremely disappointing Very Poor ExperienceI ordered a US size 9 shoe from Fred Martin’s website, but the delivery was late and they sent the wrong size (9.5 instead of 9). When I contacted support, they claimed size 9 wasn’t available, even though it showed in stock when I ordered.It took over a week of back-and-forth on WhatsApp (their only contact method) just to arrange an exchange. After returning the shoes, the replacement shipment got stuck at customs and I was asked to pay an unexpected $42 fee.It’s been almost a month since I placed the order for a $200 pair of shoes, and I still haven’t received them. Extremely disappointing customer service and overall experience. Would not recommend. service and overall experience. Would not recommend.
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