fredmartincollection.com

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1 Based on 6 reviews

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6 Reviews

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Sergio López A.
Scammers. They send orders more than a month late, and then it's an ordeal to try to return them. Th

Scammers. They send orders more than a month late, and then it's an ordeal to try to return them. They don't respond to emails, letters, nothing.

1
Date of experience: Mar 07, 2026
Talal Shah
Very Poor Experience

Very Poor ExperienceI ordered a US size 9 shoe from Fred Martin’s website, but the delivery was late and they sent the wrong size (9.5 instead of 9). When I contacted support, they claimed size 9 does not exist, even though it showed in stock on their website when I ordered.It took over a week of back-and-forth on WhatsApp (their only contact method) just to arrange an exchange. After returning the shoes, the replacement shipment got stuck at customs and I was asked to pay an unexpected $42 fee. I have been contacting their support and no response. It’s been almost a month since I placed the order for a $200 pair of shoes, and I still haven’t received them and no accountability and Extremely disappointing Very Poor ExperienceI ordered a US size 9 shoe from Fred Martin’s website, but the delivery was late and they sent the wrong size (9.5 instead of 9). When I contacted support, they claimed size 9 wasn’t available, even though it showed in stock when I ordered.It took over a week of back-and-forth on WhatsApp (their only contact method) just to arrange an exchange. After returning the shoes, the replacement shipment got stuck at customs and I was asked to pay an unexpected $42 fee.It’s been almost a month since I placed the order for a $200 pair of shoes, and I still haven’t received them. Extremely disappointing customer service and overall experience. Would not recommend. service and overall experience. Would not recommend.

1
Date of experience: Feb 06, 2026
ismael ouedraggo
DO NOT ORDER from this website

I order a pair of shoes that never got delivered , when I try to reach the customer service , all my emails came back to my inbox unread . It's a scam , DO NOT ORDER from this website

1
Date of experience: Nov 22, 2025
Sergio López A.
Scammers

Scammers. They send orders more than a month late, and then it's an ordeal to try to return them. They don't respond to emails, letters, nothing.

1
Date of experience: Nov 14, 2025
Lucy
Didn't recieve the shoes or a refund…

Didn't recieve the shoes or a refund been chasing for two months

1
Date of experience: Aug 07, 2025
Bridget Barnes
This website is a scam so please do not…

This website is a scam so please do not order here or your money will be gone. They have a fb page, instagram account but none of them will respond. Wanna call them? The telephone number on their page doesn’t exist either. I’ve sent them 3 emails already and still no answer.

1
Date of experience: Jul 03, 2025
Autumn M.
I absolutely do not recommend this brand!

Communication was virtually non-existent - I had to chase them up on Instagram after multiple emails bounced back. My order took far longer than the fast delivery I was charged for, and when the shoes finally arrived, they were uncomfortable and non-returnable despite what the website suggested. In the end, after months of back and forth, I had to get my money back through my bank.

1
Date of experience: Jun 27, 2025

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