free.fr

2.2
2.2 Based on 20 reviews

Free | www.free.fr Fondé en 1999 par Xavier Niel, Free est opérateur intégré Fixe et Mobile Très Haut Débit qui se distingue par ses offres simples et accessibles. Opérateur innovant, inventeur de la 1ère box triple-play au monde, Free a révolutionné le m...

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Denise Rall
I wrote a previous review and they responded and said I had 3 days to respond! This is not always fe

I wrote a previous review and they responded and said I had 3 days to respond! This is not always feasible! Just goes to show their customer service! My review was how horrible customer service was and how they blocked me ect! Beware of them! Customer service doesn't not speak good english and don't understand a thing you say or what they read! It's been a year since this whole debacle and they finally respond but gave me 3 days! They don't care about the consumer! I need a manager to respond! Customer service has not and cannot help me! I have forwarded many emails from original problem of damaged clothing back to then but same thing every time! New person, doesn't read original response from their own company and now I am locked out!!

1
Date of experience: Feb 10, 2026

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Business Details

  • Free | www.free.fr
    Fondé en 1999 par Xavier Niel, Free est opérateur intégré Fixe et Mobile Très Haut Débit qui se distingue par ses offres simples et accessibles. Opérateur innovant, inventeur de la 1ère box triple-play au monde, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
    🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
    🚀 Nos valeurs : innovation, trublion, consumériste, simple.
    🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes.
    Chez Free, les offres fibre ne coutent pas plus cher.

    Découvrir nos offres Freebox : https://www.free.fr/freebox/
    See more

  • language https://www.free.fr/freebox

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