free.fr

I wrote a previous review and they responded and said I had 3 days to respond! This is not always fe

I wrote a previous review and they responded and said I had 3 days to respond! This is not always feasible! Just goes to show their customer service! My review was how horrible customer service was and how they blocked me ect! Beware of them! Customer service doesn't not speak good english and don't understand a thing you say or what they read! It's been a year since this whole debacle and they finally respond but gave me 3 days! They don't care about the consumer! I need a manager to respond! Customer service has not and cannot help me! I have forwarded many emails from original problem of damaged clothing back to then but same thing every time! New person, doesn't read original response from their own company and now I am locked out!!

Date of experience: Feb 10, 2026

Very good service

Date of experience: Jan 28, 2026

Internet and tv network stopped working…

Internet and tv network stopped working yesterday morning but we had not changed any settings. We first followed checked the settings as advised on our online account without results and then made a request to the online proxi support. It has been 36 hours now and nobody contacted us. There is no way to reach the support team by telephone, it is only possible to leave a message. We have left 2 messages already. We have to work from home tomorrow and still have no internet. All is well until you have an issue... We are highly disappointed with the company and will most probably change our internet provider.

Date of experience: Dec 06, 2025

Charging me even though I cancelled my subscription

Basically, they keep charging me even though I cancelled my subscription, and I could only contact them by sending them a handwritten letter. Here is the long ass story: I was living in France and using Free.fr for my SIM card, and all this was problem-free and easy to use. However... When I had to leave France and needed to return to my home country, I went to one of the stores to get help cancelling my subscription. I did it 2 months before leaving France, and I got a confirmation email. So all good. BUT then, suddenly, after my end date (in July), and mind you, they had 2 months to figure all this out, I got another bill saying some payments were missing, and since I was on holiday, I didn't send the money the same day, but the next day. Then they say, "Because I sent the money too late (I had one day and no warning?), here is now another bill. And I was like wtf. So I sent those, and I'm hoping this is all done then. Mind you, I tried to call them, but they only have one number on their website, and I can't call them - it says the number is not valid. Yes. I remember to add the +33 because it's a French number, and I no longer have a French SIM card. Then the next month I get another bill for August because they reopened my account, which is illegal btw. I can't cancel my account because, as the woman in the store said, "it's a bit of a maze to do it online", so obviously I couldn't remember the right way to do so. So I sent one of my friends, who is still living in France, to go down to one of the stores and figure it out. But this was no success... They needed me to be there, and the guy from Free didn't know what to do, and I should contact the customer service. So I tried everything! I searched the internet for any other number. I tried to call the same number from my phone and from two of my friends' phones. I tried to find any email contact I could write to. Nothing worked. September came... Guess what... another bill for a service I have cancelled and haven't been using now for 2 months. So I did the last thing I could, I wrote them a letter. I explained that I would not pay the two bills because I have not been a Free member since July, and I included in the letter my confirmation that the service ended back in July. So could they please close the account for good, stop sending me bills and delete the two bills since I haven't been a member or used their service. At the beginning of October, I got a response from them. They will stop my account, but they do not acknowledge my end date, and I still have to pay them. At the end of October, I go back to France for a small vacation, and I go to one of the stores in Paris, and explain all this to one of the workers, and he's like "then don't pay them". So I didn't, and now I get an email from Réf CFR, who's basically treating me to pay, and I have this one day to do so. If you want to be a Free member forever, then this story is not for you. For everyone else, please don't do it; you obviously can't talk to them, and their workers don't know anything, and the only way to communicate WITH A TELEPHONE SERVICE is by a handwritten letter. (We are talking about 70 euros, I had to pay extra, without using their service, because they apparently wouldn't accept a "no" for a "no"). What a joke.

Date of experience: Dec 05, 2025

Disgusting

Disgusting. Criminal. Scam. Deceptive. Lawbreaking. They're supposed to allow you to cancel online, they force you to write a letter, and to find the address in their conditions generale de ventes. That's against the law. They're unable to connect me to fibre, and they're not letting me leave. They also want to charge me for leaving. Absolutely disgusting.

Date of experience: Nov 21, 2025

Excellent contact avec l'agent free au…

Excellent contact avec l'agent free au téléphone qui a donné satisfaction a ma requête.

Date of experience: Nov 20, 2025

lack of accessible support...

I’ve generally had a positive experience with their fixed internet service. The connection is stable and the technical side works well.However, their customer support has become a real problem. They’ve removed the phone support line, and the online support message board often goes unanswered for days. When something goes wrong—especially with the Coms Pro phone service—you’re left without any real way to reach someone.In my case, a change was made to my line settings without warning, which caused a full week of missed business calls, and I had to troubleshoot it myself because no one responded.The internet service is good, but the lack of accessible support and no reliable way to contact them brings my rating down.

Date of experience: Nov 19, 2025

Entreprise scandaleuse

Cette entreprise est scandaleuse. Après le décès de ma mère, j'ai honoré les paiements d'Internet pendant les 11 mois qui ont suivi sa mort, le temps de vendre sa maison. J'ai été honnête et j'ai réglé les factures à mon nom. Une fois la vente conclue, ils m'ont facturé 57,57 € pour clôturer le compte. Je n'ai jamais habité cette maison. J'ai payé la facture chaque mois. Ils n'ont pas tenu compte de ma douleur et m'ont escroqué. Fuyez cette entreprise à tout prix.Disgusting company. after my mother died I honoured the payments for the Internet for the 11 months after her death while I was selling her property. I was honest and paid the bills in my name. After I sold her house they charged me €57.57 to close the account. I have never lived at the property. I had paid the bill every month. They didn’t take into account the fact that I had lost my beloved mother, instead they robbed me. Avoid this horrible company at all costs.

Date of experience: Nov 05, 2025

Free is the worst internet provider…

Free is the worst internet provider I've used in France. My Wi-Fi hasn't worked for 3 months, and every time I call, they give me another "rendezvous" weeks later. Technicians never show up on time, and I keep paying forno service. Totally unprofessional.

Date of experience: Nov 02, 2025

a répondu a ma question

Date of experience: Nov 02, 2025