The tool relies heavily on integrations, which often fail to work properly. The main feature is connecting bank accounts, and if this fails, other tools might be a better option. Unfortunately, these integrations frequently encounter issues, and support is lacking. They often deflect responsibility, directing users to external resources instead of addressing the problem directly. This should be their responsibility. Customer support also struggles to address issues effectively, often responding with irrelevant information. If you have an ongoing issue, they treat each message as a new case, leading to repetitive mistakes. Moreover, their support articles are outdated and refer to features that no longer exist.
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