Ashbourne.Im writing this review because no matter how well mannered I am with the staff, I've been met with disdain. There was an old Karen on reception who was just plain rude to me everytimei turned up, but thankfully, Karen has left the building. There are a few members of staff that are respectable and decent but, most problems have come from the overly bored young ones who look like they'd rather be anywhere but the lifeguard chair.I've seen better management and structure at Everyone Active. That's what should be here in Ashbourne, not Freedom. Everyone Active have better gyms, better machines, bigger spaces to workout in.Old people are rude in the gym. If my teen is scrolling on his phone on a machine, he's hounded, they dont bother the young white lads scrolling through their phones whilst hogging a machine. The whole area is racist. The looks I've seen staff and public giving my son is odd. He is a person like you.Gym needs modernising. Machines break and it takes a while to fix. Roofs leak. Mouldy building. Sometimes the air con isn't on and you feel like you're breathing in other people's sweat or stale breathe. Again, could be the mould.Richard is the only person I feel safe in being around. He greets everyone and is a lovely chap. You'll find him mostly there in the gym, cleaning machines and giving out advice. He is a wonderful instructor. The other woman is stuck up and gives me the daggers?Swimming pool is cold. Smells of pee. Normally professional people go round cleaning with industry strength disinfectant. This place could do with that. Instead it's hosed down with water, hence the limescale build on the toilets.Been whacked over the head by a lifeguard putting a rope in. I was grazed over by the plastic reels on the rope. Lifeguard said, "I've always wanted to do that" why I don't know, done nothing to him.Gone in to change for a swim and pool lights were off. Staff sat around reception laughing and joking. Random parties mean you get chucked out if staff dont like you.People have attacked me in the pool (another karen) because I overtook her, so she purposely punched me.Lifeguard saw it, said nothing.The Karen (that punched me) was also a TA in a school. On a separate occasion, Karen was so busy slagging me off to another OAP as i waited to go in. She felt that she could try to publicly humiliate me. A boy she should've been supervising slipped up in front of everyone and fell to the floor. Karen should've been doing her job.Uncanny the amount of insecure or sexually frustrated Karen's in Ashbourne. Then one Freedom staff came in the lane. Fair play, shes really fast and good but she kept banging into me when she passed and there was plenty of space, then she nearly kicked my head as she turned over at the end stamping harshly on the wall within an inch of me (as I was waiting for her to pass). Total b!tch for no reason at all. She did the same to my son, Swimming so fast beside him, to push him out the way. When I challenged her, more staff members stuck up for her and laughed at me. They all thought it was funny being hit by one of their own. Sadistic, miserable, plain, racist, lazy, incompetent people. Ashbourne throughout.When you inform staff of anything they're not bothered.Council ran pools were much better.Everyone Active is better. Even The Gym group is better than run down Ashbourne.
Claim your business profile now and gain access to all features and respond to customer reviews.
Freedom Leisure is one of the UK’s leading not-for-profit charitable leisure and cultural trusts. We operate over 130 leisure, cultural and entertainment venues across the UK.
Our mission is to ‘improve lives through leisure’. We actively promote healthy lifestyles across the communities we serve.
We provide high quality, affordable and accessible physical activity, mental health and social opportunities in local community facilities.
We have no shareholders and as an exempt charity we re-invest all our surpluses back into the services we operate to provide our customers the best possible service we can.See more
