After nearly two years, we decided to discontinue our child's swimming lessons with the service, and I wanted to share our experience for other parents. The individual instructors were genuinely kind and caring, but the overall program felt disorganized and poorly managed. Despite consistent attendance from around 18 months to nearly 3½ years old, we noticed very little clear progression, and our child remained in a class with much younger children. The service claims to follow a structured framework, yet we were never informed of our child's progress or the skills being taught, nor did we receive any record of advancement. Basic water safety skills were also not consistently addressed. Substitute sessions were often of low quality, with untrained staff filling in, and communication was lacking — we frequently learned of last-minute changes only upon arrival. Ultimately, we decided to leave after trying another provider and witnessing a significant difference. Children much younger than our son were confidently demonstrating skills and safety awareness he had never been taught, which was quite disappointing after such a lengthy commitment. Overall, while the staff were kind, I wouldn't recommend this service for parents seeking well-structured swimming lessons with clear progression and communication.
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Freedom Leisure is one of the UK’s leading not-for-profit charitable leisure and cultural trusts. We operate over 130 leisure, cultural and entertainment venues across the UK.
Our mission is to ‘improve lives through leisure’. We actively promote healthy lifestyles across the communities we serve.
We provide high quality, affordable and accessible physical activity, mental health and social opportunities in local community facilities.
We have no shareholders and as an exempt charity we re-invest all our surpluses back into the services we operate to provide our customers the best possible service we can.See more
