I was searching for a new gym and scheduled an appointment over the phone for 12:30 on Wednesday, January 21st at a local leisure center. I arrived on time and was instructed by the reception to wait outside the office, with the staff member aware of my arrival. I observed him making phone calls and working on his computer as the time passed 12:30. Suddenly, another employee brought in someone without an appointment, and they were immediately attended to while I was overlooked. This was extremely poor customer service and unprofessional. I had already begun to doubt my choice after reading reports of staff conflicts at the center. My visit only confirmed my decision to look elsewhere. Additionally, it was a frustrating waste of my time and fuel, having traveled about 10 miles from my location.
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Freedom Leisure is one of the UK’s leading not-for-profit charitable leisure and cultural trusts. We operate over 130 leisure, cultural and entertainment venues across the UK.
Our mission is to ‘improve lives through leisure’. We actively promote healthy lifestyles across the communities we serve.
We provide high quality, affordable and accessible physical activity, mental health and social opportunities in local community facilities.
We have no shareholders and as an exempt charity we re-invest all our surpluses back into the services we operate to provide our customers the best possible service we can.See more
