It's important to know that the furniture stores and kitchen service are separate entities, which seems to help them avoid customer issues. The kitchen service has complicated contracts, multiple third-party subcontractors, and shows no accountability. Although the initial offer may sound attractive, expect numerous mistakes once the contract is signed and the deposit is paid. For example, we ordered a custom bar in mid-September, and we're still waiting for it to be completed, hoping for it by February—five months later. In contrast, three other room renovations with different providers were finished by the third week of November with only one minor issue. Be cautious: once you make the final payment for cabinetry delivery, communication will stop completely. We've experienced ongoing problems, including an outdated authentication system that hinders collaboration, missed deadlines, design errors, and manufacturing mistakes. If you're considering their prices, I suggest looking for local tradespeople instead. For similar work at 46% to 57% less than their rates, explore alternative kitchen options that prioritize customer service and ethical practices.
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