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It's important to know that the furniture stores and kitchen service are separate entities, which seems to help them avoid customer issues. The kitchen service has complicated contracts, multiple third-party subcontractors, and shows no accountability. Although the initial offer may sound attractive, expect numerous mistakes once the contract is signed and the deposit is paid. For example, we ordered a custom bar in mid-September, and we're still waiting for it to be completed, hoping for it by February—five months later. In contrast, three other room renovations with different providers were finished by the third week of November with only one minor issue. Be cautious: once you make the final payment for cabinetry delivery, communication will stop completely. We've experienced ongoing problems, including an outdated authentication system that hinders collaboration, missed deadlines, design errors, and manufacturing mistakes. If you're considering their prices, I suggest looking for local tradespeople instead. For similar work at 46% to 57% less than their rates, explore alternative kitchen options that prioritize customer service and ethical practices.
It's crucial to distinguish that the furniture stores and the kitchen service operate separately, which allows them to sidestep customer complaints. This kitchen service has complex contracts, multiple subcontractors, and lacks accountability. While the initial offer may seem appealing, anticipate numerous issues once the contract is signed and the deposit is paid. For instance, we ordered a custom bar in mid-September and are still waiting for it to be completed, hoping for February—five months later. Meanwhile, three other renovations with different providers were completed by the third week of November with minimal issues. Be cautious: after making the final payment for cabinetry delivery, communication will cease. We've encountered ongoing problems, including an outdated authentication system, missed deadlines, design errors, and a lack of accountability. If you're considering their pricing, I recommend opting for local tradespeople instead.
I recently purchased a property that has issues with some kitchen cabinet doors and drawers not closing properly. The previous owner had them installed through this kitchen service, which is still under warranty. After several attempts to contact them for help, my request was declined because they claimed the warranty is not transferable. I found this condition nowhere on their website. They advertise high-quality accessories with a 7-year warranty, but my experience today was poor and unsatisfactory. It's unreasonable for a warranty not to be transferable, especially when you own the property.
We approached this kitchen service for a quote, and the designer provided a healthy budget for our kitchen. However, we were under the impression that it was a free quote, and after paying a deposit, we realized we were locked into a contract. The kitchen arrived, but they supplied mismatched materials, forcing us to pay extra for matching components. We have a kitchen that we absolutely dislike, and it feels like we've been misled. I advise everyone considering this service to seek local cabinet makers instead.
I have not received the velocity points as discussed. The designer 'forgot' key items we talked about. While I enjoy my kitchen, I am not impressed with the cost versus the attention given to my inquiries, which remain unanswered. I recommend looking elsewhere.
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