freedomkitchens.com.au

2.4
2.4 Based on 81 reviews

kitchens made easy, we come to you....

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MA52
Shocking miscommunication and extremely poor service!!

Like many other reviews the initial design consult was very positive. Laurie was very knowledgeable & efficient. She came back with designs & pricing within 24-48hrs incl a weekend however the poor or lack of comms thereafter was SHOCKING!! I feel so gullible for not reading these reviews prior! Adding insult to injury I meet someone who used to work for this co. who said they left because the complaints became extremely overwhelming. If you think your getting a deal because of a sale, think again, they raise the pricing then reduce with the discount to pre sales pricing. What a shocking set of values and the reviews seem to capture the contempt with which the Kitchen Group handles customers. Freedom will do their reputation a world of hurt if they continue with this mob. Also they ran a competition offering 1 million Velocity frequent flyer points which never existed because everyone at the company runs the other way when I ask for results?!?!?! Finally if they delivered all might be forgotten but they delayed the production due to internal miscommunication, told me they didn’t cover themselves in glory & still delivered 4 weeks late. DO NOT USE THIS COMPANY! Or do so at your own PERIL

1
Date of experience: Feb 24, 2023

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