I've been using planners from this company for five consecutive years—this year would have marked my sixth. Let me be clear: the planners are outstanding. They're thoughtfully designed and effective tools for mindset, productivity, and personal growth. When they arrive, they are absolutely worth having. However, this year's experience has been incredibly frustrating and disappointing. I placed my order on September 25, fully aware that it would ship later in the year. That part was never an issue. The problem arose after the planner shipped; it has now been 'in transit' for 27 days with no delivery and no clear resolution. I filed a complaint after weeks of no updates. The response I received indicated that I must wait until the package is considered 'lost'—but no one can provide a timeline for that. There has been no clear policy shared, no proactive solutions offered, and no accountability for how long a loyal customer should wait in uncertainty. What's particularly frustrating is that the response suggested this was an isolated case. Based on community discussions and complaint activity, it doesn't seem isolated—and after five years as a repeat customer, that dismissal is disheartening. To be honest: • The planners are exceptional • The planners are worth the investment • But the current fulfillment and customer service experience is causing unnecessary stress and uncertainty. I wanted to share this feedback because I want this company to thrive and improve. Loyal customers deserve transparency, clear timelines, and communication that doesn’t make them feel like a problem for expecting a product they've paid for. I sincerely hope this company addresses its shipping and customer support processes, as the product deserves better than the surrounding experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
