I cancelled my service on November 3, before my billing cycle was set to end on November 20, yet I was charged for an entire extra month. When I reached out to the support team, I was informed that the charge would be voided. However, the same amount still appears on my account, now attributed to another provider. That provider claims the charge isn’t theirs and directed me back to the original service. I’ve been shuffled between companies with no resolution, even though the service acknowledged that the charge should not exist. This has been a very disappointing experience. While billing mistakes can occur, the inability to resolve them and the constant passing of responsibility is simply unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
Freedom Mobile Gives You True Mobile Freedom With Affordable Talk, Text & Data Plans Along With $0 Phones And No-Term Contracts!
