I had a mortgage loan with the service, and when I tried to secure a streamline loan, it never materialized. My calls were repeatedly transferred, and the customer service was lacking. I was informed it would take three weeks, but it turned into two months of chaos. Ultimately, I sold my home, and during the escrow process, the service failed to respond to the escrow officer for weeks. I had to file a complaint with the regulatory agency just to get a response. This delay caused a late closing, requiring a reschedule. To my dismay, they even reported it on my credit record. While some may have had better luck with them, my experience was a nightmare, and I am still trying to resolve the issues they created. I find them to be unreliable as a mortgage lender and would likely steer clear of them in the future, as they resulted in lost time, money, and damage to my credit.
Claim your business profile now and gain access to all features and respond to customer reviews.
3 million+ homeowners helped. 35 years of new beginnings.
Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.
Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them.
NMLS: 2767 www.nmlsconsumeraccess.org
Equal Housing Opportunity
See more
