freedommortgage.com

4.2
4.2 Based on 576 reviews

3 million+ homeowners helped. 35 years of new beginnings. Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve be...

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Average Rating

4.2

/
5

576 Reviews

5 Star
77%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
18%

All Reviews

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customer
Freedom Mortgage Corporation. Has serviced my mortgage needs since 2015. When percentage rates fluct

Freedom Mortgage Corporation. Has serviced my mortgage needs since 2015. When percentage rates fluctuate Freedom Mortgage readily notifies us. We readily lock-in and see dividends readily. I love their online site and appreciate how user friendly it is. Thanks,
Freedom Mortgage

5
Date of experience: Feb 20, 2026
Clarissa
Extremely Frustrating Experience with the Service

I had a mortgage loan with the service, and when I tried to secure a streamline loan, it never materialized. My calls were repeatedly transferred, and the customer service was lacking. I was informed it would take three weeks, but it turned into two months of chaos. Ultimately, I sold my home, and during the escrow process, the service failed to respond to the escrow officer for weeks. I had to file a complaint with the regulatory agency just to get a response. This delay caused a late closing, requiring a reschedule. To my dismay, they even reported it on my credit record. While some may have had better luck with them, my experience was a nightmare, and I am still trying to resolve the issues they created. I find them to be unreliable as a mortgage lender and would likely steer clear of them in the future, as they resulted in lost time, money, and damage to my credit.

1
Date of experience: Jan 18, 2026
Gwenda Walker
Exceptional flexibility and outstanding customer support

The company has been incredibly accommodating, and their customer support is top-notch. The support team consistently provides answers to my inquiries and offers various options. I highly recommend this service to anyone in need of assistance.

5
Date of experience: Jan 10, 2026
Wyndham Turner
Exceptional Experience with the Mortgage Service App

I’ve been utilizing this mortgage service for several years, and their app stands out as one of its best features. It’s incredibly user-friendly, making mortgage management straightforward and hassle-free. Accessing payments, account information, and documents is seamless. Overall, it’s a fantastic experience.

5
Date of experience: Jan 02, 2026
Syd Smith
Exceptional support for customers in need

The service is commendable when it comes to assisting customers facing difficulties. I was behind on my mortgage, and when I reached out, they were incredibly supportive in helping me get back on track with my payments. I will definitely recommend this company to my friends and family.

5
Date of experience: Jan 01, 2026
Gordon Clark
Consistently Supportive Service During Tough Times

I have never encountered any issues with this company. After my husband passed away in May, they have been incredibly supportive, allowing me the time I needed to manage the mortgage transfer. They consistently send me letters, and whenever I call with questions, their team is always there to assist, especially during the times he was unable to make payments.

5
Date of experience: Dec 07, 2025
Floriszz95
Exceptional Service and Support

My experiences with this company have been outstanding. When the rates decreased, they proactively contacted me, allowing me to refinance my home effortlessly. Having dealt with a previous mortgage provider, I can confidently say that this company is far more attentive, and their app is incredibly user-friendly.

5
Date of experience: Dec 06, 2025
Luke Butler
I’m clearly facing challenges since my spouse…

I’m clearly facing challenges since my wife passed. It’s kind of you to assist rather than overlook me.👍

5
Date of experience: Dec 05, 2025
Bridger Wilson
The app is user-friendly for making monthly…

The app is easy to navigate for monthly house payments. I haven’t encountered any issues with the service. Everything has gone smoothly.

5
Date of experience: Dec 05, 2025
Georgene
The staff is incredibly knowledgeable and consistently friendly!

The staff is incredibly knowledgeable and consistently friendly! They ensure you grasp everything you need to know before concluding the call, never rushing you off the phone. They always inquire if there's anything else they can assist you with. The application and the website are very easy to navigate! I absolutely love this service provider!

5
Date of experience: Dec 04, 2025

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Business Details

  • 3 million+ homeowners helped. 35 years of new beginnings.

    Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.

    Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them.

    NMLS: 2767 www.nmlsconsumeraccess.org
    Equal Housing Opportunity
    See more

  • call 8556905900
  • language https://www.freedommortgage.com

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