Review Time
Freedom Mortgage Corporation. Has serviced my mortgage needs since 2015. When percentage rates fluctuate Freedom Mortgage readily notifies us. We readily lock-in and see dividends readily. I love their online site and appreciate how user friendly it is. Thanks,
Freedom Mortgage
I had a mortgage loan with the service, and when I tried to secure a streamline loan, it never materialized. My calls were repeatedly transferred, and the customer service was lacking. I was informed it would take three weeks, but it turned into two months of chaos. Ultimately, I sold my home, and during the escrow process, the service failed to respond to the escrow officer for weeks. I had to file a complaint with the regulatory agency just to get a response. This delay caused a late closing, requiring a reschedule. To my dismay, they even reported it on my credit record. While some may have had better luck with them, my experience was a nightmare, and I am still trying to resolve the issues they created. I find them to be unreliable as a mortgage lender and would likely steer clear of them in the future, as they resulted in lost time, money, and damage to my credit.
The company has been incredibly accommodating, and their customer support is top-notch. The support team consistently provides answers to my inquiries and offers various options. I highly recommend this service to anyone in need of assistance.
I’ve been utilizing this mortgage service for several years, and their app stands out as one of its best features. It’s incredibly user-friendly, making mortgage management straightforward and hassle-free. Accessing payments, account information, and documents is seamless. Overall, it’s a fantastic experience.
The service is commendable when it comes to assisting customers facing difficulties. I was behind on my mortgage, and when I reached out, they were incredibly supportive in helping me get back on track with my payments. I will definitely recommend this company to my friends and family.
I have never encountered any issues with this company. After my husband passed away in May, they have been incredibly supportive, allowing me the time I needed to manage the mortgage transfer. They consistently send me letters, and whenever I call with questions, their team is always there to assist, especially during the times he was unable to make payments.
My experiences with this company have been outstanding. When the rates decreased, they proactively contacted me, allowing me to refinance my home effortlessly. Having dealt with a previous mortgage provider, I can confidently say that this company is far more attentive, and their app is incredibly user-friendly.
The staff is incredibly knowledgeable and consistently friendly! They ensure you grasp everything you need to know before concluding the call, never rushing you off the phone. They always inquire if there's anything else they can assist you with. The application and the website are very easy to navigate! I absolutely love this service provider!
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3 million+ homeowners helped. 35 years of new beginnings.
Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.
Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them.
NMLS: 2767 www.nmlsconsumeraccess.org
Equal Housing Opportunity
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