Review Time
I recently contacted Freelancer.com support regarding an automatic membership renewal charge. Although renewals are typically non-refundable, Jake S. took the time to carefully review my case and handled my concern with professionalism and understanding.
He clearly explained the situation, looked into the details, and as a courtesy arranged for the refund to be processed back to my original payment method. Throughout the conversation, he was patient, respectful, and responsive.
I truly appreciate his assistance and support in resolving this matter. Thank you, Jake S., for your help!
Dear support team
The freelance platform gave me a new opportunity. However, one day, I encountered a bad client and my account was blocked. It was then permanently closed. I was at least a verified freelancer, so I hope you'll give me another chance. I value this valuable platform and will immediately update my 1-star review upon receiving a response from the support team. Please give me just one more chance. My freelancer name is @milosk4. I will wait for your response. Milos
Amazing experience with Danette O. She is a very kind and professional member of the Preferred Freelancer team at Freelancer.com. She guided me step by step to enhance my profile and reach the next level. Thank you for giving me this valuable new badge.
I worked on Freelancer.com for more than 7 years as a web developer. It became my primary and only active freelancing platform. I built a 5-star profile over those years and completed dozens of projects professionally.
In late 2025, I won a project with clearly defined requirements and 8 agreed milestones (documented in PDF). I completed multiple milestones exactly as agreed. The client partially paid for the first ones (about 80%), then abandoned the project after I completed additional milestones and requested payment.
Instead of explaining anything, the client left a 1-star review with no justification — literally just a quotation mark.
When I contacted support to remove this clearly unjustified rating, I was told that ratings can only be removed if the client agrees — even if there is no explanation and even if the work was completed.
After weeks of communication, the client eventually changed the rating to 5 stars and admitted that he abandoned the project due to financial issues, not because of my work.
I thought the issue was resolved.
Then the same client sent me a personal PayPal link demanding that I send money back directly to him. This was outside the platform and against policy. I reported the message and blocked him, which I believe was the correct and responsible action.
The next day, my account was suspended for allegedly “threatening the client.”
I have never threatened any client in 11 years of freelancing.
Since then, I have spent months contacting support. Each response comes from a different person. One says they will contact the client. Another says nothing can be done unless the client responds. Another says it will be resolved in 48 hours. There is no ownership, no consistency, and no clear explanation.
My 7-year-old account with a strong reputation was my primary source of income.
What shocks me the most is this: a freelancer who reports suspicious behavior ends up suspended, while the client who sends external payment links faces no visible consequence.
After 7 years of loyalty, subscriptions, fees, and completed projects, this is how the situation ended.
Freelancers should understand that when disputes arise, you may not receive the support you expect — no matter how long you have worked on the platform.
I had a very good experience with FL Camryn. The customer support team was really helpful and supportive throughout the process. They responded quickly and helped me resolve my issue smoothly. I am very happy with their service and overall experience. Highly recommended.
I had an excellent experience with ANAIAH. The service was professional, fast, and very efficient. Everything was explained clearly, and the support I received made the whole process smooth and stress-free.
They dont let me withdraw my money! I brought a client to this platform and he paid me through here. However it has been over an year and I havent been able to withdraw the money I earned because no matter what document I submit they reject it!!! Worst WORST experience ever
Russell with the verified by Freelancer staff was really helpful, cordial, and easy to understand. He helped us navigate our way to towards preferred freelancer. Thanks Russell and staff! Also a great experience with Danette O. - with their help, we joined the Rising Stars Program today! Thanks, Freelancer team!
Freelancer is a great platform for both freelancers and customers. Its easy to bid on projects and there is transparency in the process.
I was interviewed for the verified badge by Kielle and she provided good support during the interview process.
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Ten-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. Over 24 million registered users have posted more than 12 million projects and contests to date in over 950 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing. Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN.See more
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