I ordered an item that i believed was in stock as per the website however it was not as delibery was some time after the initial order. Once i did recieve the item it was too small so I returned the item and kept my proof of postage on the 17th of January, then on the 19th Freemans acknowlged the return and my refund was being processed and to wait 5 days for the money to be back in my account. On the 27th january I made contact with them again as I still had not recieved the refund and was told I needed to way 10 days not the 5 previously stated. I then made contact again on 2nd February as still no refund to be told they had not recieved my return (despite me having an email telling me my return had been recieved back it the warehouse) I was then asked to provide my proof of postage which I did straight away and was told the specialiat care team would contact me then on the 7th of February I recieved a new email to say my refund will be yet another 3-5 days!! Which will take me upto Friday 13th February. This has been an absolout farce and awfull customer service. This was the first time of using this company and it was only because I was under the impression that the item I wanted was in stock (that was out of stock everywhere else) that I made my purchase. That aside the rigmoral of getting my money back is what has determined that I shall not shop here agian! Lets see if my money is returned this week....
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