freepeople.com

1.4
1.4 Based on 81 reviews

Free People Clothing Boutique - Official Site for Free People Apparel, Accessories and Shoes...

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Quality has declined, new return policy is concerning...

What has happened to this company? Many complaints indicate a significant drop in clothing quality, and nearly all customers have noted the poor service. Now, they've introduced a troubling new policy without notifying customers. Their sale items are now non-returnable, which is problematic since most purchases are made online without trying on. The sizing inconsistencies mean that if you buy an item on sale, you're stuck with it if it doesn't fit or is poorly made. I had been a long-time customer, but recent changes and the quality decline have left me disappointed. Many customers probably missed the final sale notice during checkout.

1
Date of experience: Dec 26, 2025

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