Their website deleted a form after I entered it, unbeknownst to me. It affected my return amount significantly, so I needed to file a return. They would not waive the fee to file an amendment. So I ended up needing to pay $35 to file, which is not free despite their name. Very disappointed in their refusal to fix their mistake. I would have happily gone through the trouble of the amendment if they had just met me in the middle and covered the extra cost. I’ll go back to H&R next year. They’ve never messed up, the process is faster, and it ended up being the same price.
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